Refund Policy
We want you to be satisfied with our service. Here's our comprehensive refund policy.
Fair Refund Guarantee
If our service doesn't work as expected, we'll make it right with a full refund.
20 min
SMS wait time
24 hrs
Refund processing
100%
Money back
When You Can Get a Refund
SMS Not Received
Eligible
If you don't receive an SMS within 20 minutes
Automatic refund
Service Blocked
Eligible
If the service blocks virtual numbers
Within 24 hours
Wrong Number Format
Eligible
If the number format is incompatible
Immediate refund
Number Already Used
Review
If you received SMS but can't use it
Case by case
How to Request a Refund
1
Check Eligibility
Verify if your case qualifies for a refund according to our policy
2
Submit Request
Contact support with your order ID and reason for refund
3
Review Process
Our team reviews your request within 24 hours
4
Refund Issued
Approved refunds are processed back to your account balance
Important Information
- • Refunds are processed as account balance, not back to payment method
- • Refund requests must be made within 24 hours of purchase
- • Numbers that successfully receive SMS are not eligible for refund
- • Bulk purchases may have different refund terms
- • Refunds for payment disputes will be handled case by case
Need Help with a Refund?
Our support team is here to help you with any refund requests or questions.
Email Support
certisms@gmail.com
Response within 24 hours
Live Chat
Available 24/7
Instant response